Open the profile menu (top right), choose My account, then Subscriptions & alerts. The page has two parts: How I receive at the top, and the lists of what you created below.

How I receive

This decides how you receive every subscription, alert and paginated report subscription that names you, whoever created it.

• Email shows the address in your profile.
• Each IM app the administrator connected appears as a choice, such as Microsoft Teams direct message or Slack direct message, with Linked or Not linked. You can only tick a linked one. Slack and Teams find you by the email address in your profile. For WeCom, DingTalk and Feishu, open Datafor once from the Datafor app in that IM and sign in when asked; the administrator's directory sync can also link you. Your links are listed under My account › Linked IM accounts.
• Until you tick something yourself, the line under the choices reads Currently the administrator's default: Email only (or the default your administrator set). Ticking a box makes it your own choice; Use the administrator's default goes back.
• At least one way must stay ticked.
• If none of your chosen ways can reach you at send time, for example you ticked Slack only and the link was removed, the message is sent by email instead; without an email address, by any IM you are linked to.

Messages posted to channels are not affected by this setting.

Your subscriptions

The Subscriptions tab lists the dashboard subscriptions you own. Filter by report or by last result. The name opens the editor; the report name opens the report.

Control	What it does
Enabled	Pauses or resumes the subscription. A paused one keeps its settings and history.
Run now	Sends it now to all its recipients and channels. The result appears under Last result when the run ends.
⋯ › Edit	Opens the editor. Without the report open, the scope and the components to capture keep their saved values.
⋯ › Runs	Opens the run history.
⋯ › Delete	Deletes the subscription and its run history. Files already sent are not affected.

The Paginated reports tab lists your paginated report subscriptions with their schedule and last result. You can run them now, switch them off, see their runs or open the report; editing happens in the paginated report viewer.

Your alerts

The State column shows where each alert stands:

State	Meaning
Not evaluated	Saved but not checked yet
Normal	The last check did not meet the condition
In alarm / In alarm: 3 members	The condition is met, overall or for that many members when the alert checks members separately
Silenced until …	Messages are held back until that time
Evaluation failed	The last check could not compute a result; see its run
Disabled	Switched off

Control	What it does
Enabled	Switches the alert on or off.
Evaluate now	Runs a check now and sends a message if the result calls for one. On a disabled alert, a message is sent to you only, so you can see what it would send.
⋯ › Edit	Opens the editor.
⋯ › Runs	Opens the alert history.
⋯ › Silence 24 h / Unsilence	Holds back messages for 24 hours, or lifts the silence. Checks continue.
⋯ › Delete	Deletes the alert and its history. This cannot be undone.

Run history

Runs lists each run, newest first, with when it started, whether it was Schedule or Manual, its status and how many deliveries were sent, failed or skipped. Expand a run for the details. Runs are kept for 90 days by default.

Subscription runs have the status Queued, Running, Done, Partial (some deliveries failed or some recipients were skipped) or Failed. The details list each recipient and channel with:

• Render: OK, Failed, Skipped, or Shared render with name when the person has the same permissions as someone already rendered.
• Delivery results: each way the message was sent, Delivered or Failed with the reason, or Skipped (no linked account).
• Problems for that recipient.

Below the list, Generated files links the screenshot, PDF and Excel files of the run until they expire.

Alert runs add an Outcome: Normal, Entered alarm, Still in alarm, Recovered, Silenced or Cooldown (see How an alert decides to send). Expanded, they show the evaluated period and value, the comparison, which conditions matched, the members when checked separately, and the status of the AI analysis.

When a run ends Partial or Failed, or an alert check fails, the owner receives an email listing the problems.

Problems and what to do

Problem shown	What it means	What to do
Recipient cannot read this report	The person has no read permission on the report	Share the report with them, or remove them
Recipient has no access to this analysis model	Alerts: the person cannot use the model	Grant access to the model, or remove them
No email address and no linked IM account / Recipient has no email address	Nothing can reach the person	Add an email address to their user, or have them link an IM app
Recipient not found / Recipient is disabled	The user was deleted or disabled	Remove them
Render service unreachable; no screenshot this time	The render service was down; the message went out with the link only	Ask an administrator to start the render service
Page render timed out / Page render failed / A component query failed	The dashboard did not finish loading for that recipient	Open the report as that person would and check the slow or failing component
Daily AI brief budget used up / AI brief failed	The message went out without the brief	Wait for the next day, or ask an administrator to raise the budget
Attachment exceeds the size limit	PDF and Excel exceeded the mail limit, so the email carries links instead	Nothing, or send fewer Excel tables or one tab instead of the whole page
Temporary links are blocked	DingTalk, Feishu or webhook messages went out without images and files	Ask an administrator to allow temporary links
Channel delivery failed after retries / Channel rate limit	The IM platform rejected the message or was too busy	Check the channel with Test under Delivery channels
Previous run still in progress; this one was skipped	The schedule is shorter than a run takes	Reduce recipients or outputs, or run less often
Run was interrupted	The server restarted during the run	Run it again
The owner cannot read this report	The report was deleted or moved, or your access was removed	Recreate the subscription on the report's new location
Alert query failed / Alert query timed out	The measure or a filter no longer exists, or the model is slow	Edit the alert; the run shows the database or model message
No data for the evaluated period	The model has nothing for that period yet; conditions count as not met	Check the data load, or add a No new data for condition
No data for the comparison period (or it is 0)	A change condition had nothing to compare with	Choose another period or comparison
Too many members for per-member evaluation	Check separately found more than 200 members; the rest were not checked	Add a filter, or check a coarser field
Attribution timed out / Attribution failed / Daily attribution budget used up / Proactive tasks are off	The alert was sent without the AI breakdown	See whether the result arrived later in the run; otherwise ask an administrator
The report or component changed, so the alert was turned off	A restricted alert no longer matches its chart	Set it up again from the chart

Related topics

• Subscribing to a Dashboard
• Metric Alerts
• My Account